TCG Superstore Ltd
Effective Date: 25/8/25
Last Updated: 25/8/25
1. Introduction
Welcome to TCG Superstore Ltd (“we,” “us,” or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our e-commerce platform, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following types of personal data:
- Identity Data: Full name, username, date of birth
- Contact Data: Billing address, delivery address, email address, phone number
- Financial Data: Payment card details (processed securely via third-party payment processors)
- Transaction Data: Details of purchases, order history
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, referring URLs
- Marketing Preferences: Your choices regarding receiving marketing communications
3. How We Use Your Data
We use your personal data to:
- Process and deliver your orders
- Manage your account and provide customer support
- Notify you of order updates and delivery status
- Improve our website, products, and services
- Send marketing communications (only with your consent)
- Comply with legal obligations and fraud prevention
4. Legal Basis for Processing
We process your data under the following lawful bases:
| Purpose | Legal Basis |
|---|---|
| Order fulfilment | Contractual necessity |
| Marketing communications | Consent |
| Fraud prevention and compliance | Legal obligation |
| Website analytics and improvement | Legitimate interests |
5. Sharing Your Data
We may share your data with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery partners (e.g. Royal Mail, DPD)
- IT and hosting providers
- Marketing platforms (only if you’ve opted in)
- Legal authorities if required by law
We ensure all third parties respect your data and comply with UK data protection laws.
6. International Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
7. Data Retention
We retain your personal data only as long as necessary:
- For order and account records: up to 6 years (for tax and legal compliance)
- For marketing: until you withdraw consent
- For analytics: anonymised after 12 months
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the ICO
To exercise your rights, contact us at info@tcgsuperstore.co.uk
9. Cookies
We use cookies to enhance your shopping experience. You can manage your preferences via our Cookie Settings or your browser. For more details, see our Cookie Policy.
10. Third-Party Links
Our site may contain links to external websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
TCG Superstore Ltd
128 City Road
London
EC1V 2NX