Returns Policy
Effective Date: 30/08/25
Last Updated: 30/08/25
We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.
Returns
- You have 30 calendar days from the date of delivery to return an item.
- To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the item was faulty or incorrect.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item, contact us at info@tcgsuperstore.co.uk.
Return Shipping
- You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance.
- Please contact us prior to returning items to obtain a return reference number and the correct address for your return. Please do not return items to our registered office.
Contact Us
If you have any questions about our returns policy, please contact us at:
TCG Superstore Ltd
128 City Road
London
EC1V 2NX