Shipping Policy
Effective Date: 30/8/25
Last Updated: 30/8/25
We’re committed to delivering your order quickly, safely, and reliably. This Shipping Policy outlines how we handle deliveries, timelines, and related costs within the United Kingdom.
Order Processing
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- You’ll receive a confirmation email once your order has been dispatched, including tracking information if applicable.
UK Shipping
- Standard Delivery for orders under £50 is charged at £3.95, delivery is free on all orders over £50.
- Our preferred couriers are Royail Mail and DPD, although we may on occasion use other providers.
- Delivery times are estimates and may vary due to external factors such as courier delays or weather conditions.
Shipping Restrictions
- We do not ship to PO Boxes or military addresses.
- All deliveries are limited to addresses within the United Kingdom.
Lost or Damaged Items
- If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.
- We’ll work with the courier to resolve the issue and offer a replacement or refund where appropriate.
Contact Us
If you have any questions about these terms, please contact:
TCG Superstore Ltd
128 City Road
London
EC1V 2NX