Terms and Conditions

Last Updated: 7/9/25

1. Introduction

Welcome to TCG Superstore Ltd (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our site, you agree to be bound by these terms.

2. Eligibility

To use our website and place orders, you must be:

  • At least 18 years old
  • Legally capable of entering into binding contracts
  • Providing accurate and complete information

3. Ordering and Contract Formation

  • All orders are subject to acceptance and availability.
  • A contract is formed when we send you an order confirmation email.
  • We reserve the right to refuse or cancel any order at our discretion.

4. Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.
  • We accept payment via Stripe or PayPal.
  • Payment must be received in full before dispatch.

5. Delivery

  • We deliver to UK addresses only (unless otherwise stated).
  • Estimated delivery times are provided at checkout.
  • Delays may occur due to unforeseen circumstances; we are not liable for such delays.

6. Returns and Refunds

You have the right to cancel your order within 14 days of receiving the goods, in accordance with the Consumer Contracts Regulations.

  • Items must be returned unused and in original packaging.
  • Refunds will be processed within 14 days of receiving returned goods.
  • Some items (e.g. personalised or perishable goods) may be exempt from returns.

See our Returns Policy for full details.

7. Intellectual Property

All content on our website—including text, images, logos, and product descriptions—is the property of TCG Superstore Ltd or its licensors. You may not reproduce, distribute, or exploit any content without our written permission.

8. Limitation of Liability

We are not liable for:

  • Indirect or consequential losses
  • Loss of data, income, or business
  • Any delay or failure due to events beyond our control

Our total liability for any claim shall not exceed the amount paid for the product in question.

9. User Conduct

You agree not to:

  • Use the site for unlawful purposes
  • Upload or transmit harmful content
  • Attempt to gain unauthorised access to our systems

10. Privacy

Your personal data is handled in accordance with our Privacy Policy and Cookie Policy.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these terms, please contact:

info@tcgsuperstore.co.uk

TCG Superstore Ltd
128 City Road
London
EC1V 2NX